What services are on your wish list? BioGuard® provides dealers with a variety of services from A to Z. Do you need commercial pool maintenance guidance? How about help with water analysis or information about government laws and regulations? We even provide you with a Competitive Product Analysis, where we match our product against Brand X. This extensive collection of services and support is just another example of how BioGuard works with you and for you to make your store a success.

Technical services

• Take action when Brand X competes directly against a BioGuard product. You’ll have access to a Competitive Product Analysis, where we analyze the competitor’s product and utilize this information to sell more BioGuard.
  
• Call our Technical Solutions department to have experts answer your questions concerning water testing and analysis, as well as specific pool inquiries.
  
• Get answers at any time with our On-Line Technical Solutions, your convenient database for technical solutions.

BioGuard Business Center

• The BioGuard Business Center (BBC) is your one-stop online information super center with options and answers to the most frequently asked questions.
  
• Easy 24-hour access to your account information, including order status.
  
• Find and use Co-op materials, including direct mail, postcards, radio scripts and more.
  
• Share opinions and ideas with colleagues.

Advanced Technology

• Get geographic mapping of pool owners, home owners, and competitive information with Geographic Information Software (GIS). This is the most up-to-date technology of its kind and helps you target new customers, send direct mail, look for new store locations, track competition, better understand the local market, and enter new markets.
  
• Our UPC Coding system defies the industry standard of not coding products. Instead, our easy and convenient method puts UPC codes into your POS system.

Safety services

• Our Emergency Phone Line provides easy access, in case of a crisis.
  
• If a spill or accident should occur while you are transporting chemicals, ChemTel supplies HazMat with quick and reliable instructions, telling you exactly what to do.
  
• Learn how to be compliant when building a new store or how to make an existing location compliant with Fire Code / BOCA Consultations.
  
• Material Safety Data Sheets (MSDS) sheets can be ordered from the BBC. This much-used tool for dealers is compliant with OSHA and EPA regulations and contains very important safety information, such as the physical parameters of a product, as well as handling guidelines, disposal directions, and ingredients.
  
• UN Codes are assigned to hazardous materials by the Department of Transportation and help facilitate dealer shipments.
  
• The Community “Right to Know” is an obligation dictated by OSHA and fulfilled by MSDS. We are required to make this kind of information readily available.
  
• We supply you with Chemical Safety Materials, such as posters and pamphlets, which serve as great reminders for employees who handle chemicals.

Customer Service

• Dealers can rely on expanded customer service availability during peak swim season.
  
• If your customer calls us questioning a BioGuard product, we’ll stand by that product and get you some answers.